Robert Michaels

Self-directed engineering work focused on building production-grade automation frameworks, CI pipelines, and QA tooling across UI, API, and accessibility domains

• Designed modular Playwright-based automation frameworks for UI and API testing using TypeScript
• Built CI-integrated regression pipelines using GitHub Actions for headless execution and environment configuration
• Implemented tagging strategies and reusable page object patterns to improve maintainability
• Automated validation of UI workflows, REST APIs, generated PDFs, and SEO/accessibility attributes
• Integrated AI tooling to generate structured test cases and accelerate regression coverage
• Developed a browser-based issue capture tool (FlawFerret) to streamline defect logging

• Playwright
• TypeScript
• Python (limited, exploratory)
• GitHub Actions
• Playwright API testing
• AI-assisted test case generation

Enterprise facilities coordination SaaS platform

• .NET
• C#
• SQL Server
• Azure
• AWS

Modern web applications supporting nurse job placements, credentialing, and administrative workflows

Promoted from QA Engineer to Quality Advocate; the Quality Advocate title reflected a shift-left QA practice — embedding quality earlier in the development process rather than testing purely after the fact

• Validated REST API payload correctness and error handling
• Tested asynchronous API behavior involving SQS, SNS, and S3
• Maintained QA API standards for Postman collections
• Acted as Postman administrator (collections, environments, users)
• Trained and supported other QA engineers in API testing
• Integrated Postman CLI API tests into CI pipelines (GitHub Actions, CircleCI)

• REST
• Token-based authentication
• MongoDB
• AWS SQS
• AWS SNS
• AWS S3
• Postman
• Postman CLI
• Newman
• MongoDB Compass
• JIRA
• Xray for JIRA
• VS Code
• GitHub
• GitHub Actions
• CircleCI
• Burp Suite
• Cucumber
• JavaScript

CRM platform for small to medium businesses integrating multiple customer communication channels

Promoted from QA Engineer to Senior Software Development Engineer in Test (SDET)

• Participated in backlog grooming/refinement sessions with engineering and product

• Selenium
• Cucumber
• Jenkins
• Ruby
• Java
• Clojure
• MySQL
• Redshift
• AWS
• Docker
• AWS S3
• Paw
• Postman
• Elastic
• New Relic

Promoted from Systems Technologist to DevOps/DBA to DevOps Manager

• Analyzed, tested, deployed, and rolled back stored procedures
• Built database release packages using Redgate SQL Compare and Data Compare
• Performed schema changes in staging and production environments
• Troubleshot slow queries, execution plans, and locking/blocking issues
• Strengthened database performance by modifying indexes and queries
• Created automation scripts for deployments and operational tasks

• Windows Server
• .NET
• C#
• IIS
• Microsoft SQL Server (MSSQL)
• Team Foundation Server (TFS)
• Hyper-V
• VMware
• Redgate SQL Compare
• Redgate Data Compare
• SQL Profiler
• Visual Studio
• Active Directory
• DNS
• Microsoft Exchange Server
• SAN/NAS storage
• Microsoft Excel
• SQL
• Windows batch files
• SSH-based data export systems

• Rehired by Talisma specifically for prior NetAgent product expertise after Talisma acquired the NetAgent source code from failed eShare/Divine
• Conducted manual and automated testing of the Netagent product
• Maintained office back-end web servers

• Part of a 2-person webmaster team administering The Knot website and affiliated properties (30+ server-backed sites)
• Maintained SQL databases and provided server data reporting for management
• Organized recurring QA reviews with development and management

• Started in Quality Assurance (~1 year); primarily manual testing of Expressions, installing server software across supported test platforms
• Moved into Lead Technical Support Engineer (1 direct report); delivered level 3+ technical support and developed server customizations
• Moved into Professional Services Engineer; provided pre-sales support including live product demos, and top-tier technical support for customers with serious issues or escalated dissatisfaction over functionality

• Frontline phone representative fielding a force-fed inbound call queue (8-hour shifts) for general checking, savings, CDs, and other deposit-type accounts
• Performance measured on calls handled per hour
• Served Select Banking customers daily across all products

• Pulled raw collections data from the Voice Link autodialer system and organized it into daily, weekly, and monthly reports using Microsoft Excel and Microsoft Access
• Tracked delinquency roll-rate trends across 30/60/90-day aging buckets for the full Chase BankCard Services consumer credit card portfolio
• Analyzed collector production trends, measured by calls handled and dollars recovered — specifically dollars collected before accounts aged past 90 days, preventing those balances from aging out of the department